Description of process
In compliance to arrangements of the ISO9001/2000 standard mainly its chapter 4.1 « general requirements » and in order to guarantee a maximum efficiency and satisfaction of the client, the piloting of the company is achieved through three types of process:
- Management Process represented in the cartography in a zone of text in green colour
- Achievement process of the product in blue colour
- Support process represented in yellow colour
They are interdependent as presented in the following cartography :
a) - Management process :
There are two processes.
Piloting processus of the QMS – surveillance processus of measure & improvement They ensure coherence between the QMS and objectives which provide results, the availability of resources and and necessary responsibilities, means of internal and external communication,data analysis of the clients listening enquiry, the documentary mastery.
They contribute by measures, analysis and improvements to show the conformity of the QMS with regard to the whole specified requirements
b) - Achievement process of the product :
Composed of one process – Achievement it contributes directly to the achievement of works and services. Detail of the achievement process (click here to see the detail of process)
c) - Support processus :
They contribute to the good run of other processes bringing them resources and means. They are split into 4 processes : :
- Business processus / communication listening to clients
- Logistic processus (LOG)
- Human resources processus and training
- Finance processus (FIN)
Processes identified in the cartography are in direct or transversal relation. They are defined and presented in different chapters of our Quality Manual
Nota :
Certain activities of our organisation are not considered to-date as processes or under processes fully because they do not contribute directly to the achievement of the product. They are however mastered in compliance to internal and organisational rules. In adequation with the quality policy described in the commitment of the Chairman-general Manager The deployment matrix of objectives and of piloting of the quality system contains the whole set of objectives and indicators in coherence with the data of each process. It serves as a guide to improve the whole set of rules of our management system. Each objective is measured by relevant and representative indicators. Objectives are analysed, with comments and if need be re-oriented to a definite frequency. The quality panel board managed by the quality structure shows the whole targeted and followed objectives.
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